Complaint about Accommodations
I wish to inform you of a very disturbing situation I encountered with one of your __(hotel/motel locations)__ very recently. On __(date)__, I checked into room # __(#)__ at the __(name of Hotel/Motel)__ at __(location)__. Upon __(entering the room/ordering a meal/etc.)__, I noticed __(briefly describe the hazardous condition)__. I could see that this represented a serious hazard, so I immediately contacted the __(hotel management/chef/etc.)__. To my dismay, I did not receive a response. After __(repeated calls / # of calls)__ to the __(type dep’t)__, over a period of __(# hours/days/etc.)__, I still did not receive a response to rectify the situation, therefore, leaving me no choice but to check out of the __(hotel/motel).
I’m still in disbelief that an organization like __(name of organization)__ would take such an apathetic attitude to a situation of this distressing nature. I have since been informed by other patrons of the __(name & location of hotel/motel)__, that this actually an ongoing occurrence. This is very alarming to me and I believe something needs to be done about it. Since __(date)__, the date I left the __(hotel/motel)__, I have been in phone contact with __(several of)__ the managing staff there to discuss this situation. It appears that the complaints I have brought forward have had no effect on them whatsoever and, in fact, they all act quite indifferent to the whole thing.
Therefore, I have been left with no other alternative but to bring this to the attention of the proper authorities. With photos as proof, please be made aware that I will now be contacting the __(type of governing body – i.e. Health Board)__ to initiate an investigation. I am fairly confident that I will not receive the same “indifferent” attitude from them, particularly once they see the severity of the situation.
This whole incident has been an absolutely dreadful experience for me. I believe it to be a terrible representation of your organization’s otherwise good reputation, and it’s time someone in your corporate headquarters was made aware of it. Hence, the reason for my letter to you.