Survey - Asking for Customer Feedback

Business Letter

Dear ...

RE: Customer Feedback

To hold a competitive edge today in the __(type of business)__, __(type of)__ companies must build and maintain solid relationships with their __(clients/customers/etc.)__. At __(Name of Organization)__, we appreciate you as a valued __(client/customer/etc.)__ and strive to ensure that you remain pleased with the choice you made in __(bringing your business to us/leasing space with us/etc.)__. It is our goal to make certain that you continue to receive the best in service and value.

In keeping with that, through our endeavors to provide exemplary service, we are asking you today for your feedback. Your views are extremely important to us and we ask that you feel free to comment on any area of service we provide, including our __(accounting services, customer service, product quality, janitorial services, etc.)__. Along with any positive comments you may have, we encourage you to also advise us of any concerns or difficulties you may be experiencing. We want to be able to address any problems that have emerged and quickly deal with them to your satisfaction.

__(Enclosed/Attached)__, you will find a Customer Survey form which we encourage you to complete and __(mail back/drop off/etc.)__ to us. Your comments are very important to us and I want to personally thank you for taking the time to provide us with your valued feedback. If you have any questions or wish to discuss special needs you may have, please feel free to contact me directly at __(phone #)__ or email: __(email address)__.

Yours truly,