Follow-up - New Customer Account - No Sales Yet

Business Letter

Dear …

It was our pleasure to set up an account for you at __(name of organization)__. Unfortunately, we have noticed that since your account was opened on __(date)__, we’ve not yet had the opportunity to be of service to you. Our policy at __(name of organization)__, is to do everything possible to bring the best in service and value to our customers and so, naturally, we are concerned that we have not yet heard from you.

Please let us know if you have encountered problems with us or have any concerns about our company or services. __(Customers/Consumers/People/etc.)__ have the freedom to choose which __(type of business)__ they wish to do business with. We just want to ensure that you are pleased with the choice you made in coming to us initially. If you have any concerns at all, we would greatly appreciate the opportunity to discuss them with you.

Keep in mind that our company offers no obligation quotes on a regular basis and we would be happy to provide you with a quotation for any of your __(type of needs)__ needs. If we can be of any assistance to you by meeting you in person, please don’t hesitate to contact us at __(phone #)__ to arrange such a meeting. We’d welcome an opportunity to meet with you, __(name)__. It is our hope that we will share a long and mutually beneficial business relationship with __(you/name of company/you and your company)__. We place a high value on each and every one of our customers and hope to hear from you soon.

Sincerely,