On Authorized Credit Card charge

Business Letter

Dear …

RE: Chargeback - __(Reference Name – Account #)__

Please allow me to present my case to you in dispute of the chargeback mentioned above, charged to my account on __(date)__.

__(Name of my organization)__ offers __(type of products/services)__. The customer receives __(name of product/service)__ plus a __(type of product/service)__ at no additional charge, provided that __(briefly describe condition)__. In the event that the customer fails to __(briefly describe condition)__, our company will __(briefly describe your course of action)__.

Outlined below is a summary detailing the events of the transaction in question.

  1. On __(date)__ , __(name of customer)__ purchased a __(type of product/service)__.
  2. __(He/She)__ agreed to our contract by __(signing it/clicking on the “I Agree” button before proceeding with purchase)__. It clearly states on this contract that __(briefly describe what the condition in question is)__.
  3. This customer __(briefly describe what he/she did to breach the contract)__.
  4. In accordance with the terms of the contract, __(name of my organization)__ __(briefly describe your course of action was)__ on __(date)__.

Apparently this customer has disputed this charge of __($amount)__ on __(his/her)__ credit card, which has resulted in a chargeback on my account in error.

Attached are the signed supporting documents. I trust you will check into this matter as quickly as possible. I look forward to hearing from you soon.

Yours truly,